Armirul H.
5/5
I recently visited AES and was absolutely blown away by the entire experience. From the moment I walked in, I felt warmly welcomed by the friendly and attentive staff, who went above and beyond to ensure that every detail of my visit was perfect. In a world where true customer service seems increasingly rare, AES stands out as a shining example of what personalized, thoughtful service should be.Three staff members, in particular—Bang Wan, Kak Suzie, and Kak Siti—truly made my experience exceptional. Their attention to detail, professionalism, and genuine care were apparent from the start. Bang Wan took the time to understand my specific needs, patiently explained the various options, and ensured I was making an informed decision that I would be happy with. The depth of their product knowledge, paired with their warm and welcoming personalities, made it clear that this was no ordinary shopping experience.What sets AES apart from the rest isn’t just the range and quality of the products they offer, but the level of craftsmanship and care they put into everything they do. My 2 defect items have been taken care with great attention to detail, ensuring that customers only receive top-notch, reliable products. Bang Wan’s expertise was invaluable as he walked me through my defect item's features, highlighting the advantages of each and helping me feel confident that it can be fixed. You can tell that the store takes pride in offering nothing but the best.But it wasn’t just about the products—Kak Suzie and Kak Siti’s warm demeanor made me feel truly valued as a customer. Their genuine interest in ensuring that I had a positive experience transformed what could have been an ordinary transaction into something memorable. They didn’t rush me, they didn’t pressure me—instead, they made me feel like their priority was my satisfaction.In comparison to other shops I’ve visited, AES is in a league of its own. The remarkable service from Bang Wan, Kak Suzie, and Kak Siti left an indelible impression. I can confidently say that this team is what sets the store apart from its competitors, and I will certainly be returning in the future.I highly recommend AES for anyone seeking not only excellent products but also an outstanding customer service experience. This is now my go-to store for all my electrical needs!
