Birkin International Hotel - Malacca

Jac L.

I stayed here with my wife and twins under a package that included:
• 1-night stay in a Deluxe Premier Suite with daily breakfast
• Afternoon Tea
• 1 Session of Little Chef Class
• Daily minibar access
• Late check-out at 2 PM (my favorite part!)

Everything was wonderful – the staff were very friendly and helpful, the room was spacious and comfortable with a bathtub, and the hotel facilities were excellent (swimming pool, kids’ indoor & outdoor playground, and private car park).

Since the hotel is quite new, some arrangements like the Little Chef Class schedule can still be improved, but the staff really tried their best to assist and the class was fun for the kids.

Overall, a great family-friendly experience. We definitely plan to come back again!

Yong J.

Absolutely stunning sunset views in Melaka! 🌅

This modern yet tranquil hotel is a true gem — the infinity pool facing the sea is simply breathtaking, especially at sunset. The rooms are spotless and cozy, and the staff go above and beyond to make you feel welcome. Perfectly located near Klebang Beach, it’s the ideal place to unwind and soak in the beauty of the coast.

Can’t wait to come back for another unforgettable stay! ✨

Firdaus S.

1. Check-in was smooth, but the hotel lacks clear signboards to the parking area. Most of the parking guards are not fluent in Malay, which sometimes leads guests towards the residential building. However, the guards are very polite and helpful.

2. The room was clean, well-maintained, and offered a beautiful view.

3. At night, there was a fire show that was truly entertaining. My wife and child really enjoyed it.

4. The facilities on level 7, such as the kids’ room and swimming pool, were well-maintained and fun. A PlayStation 5 was also provided — excellent touch!

5. Breakfast was okay, but it could be improved with more variety, especially fresh meat, chicken, and seafood options. Given the price, I expected more than just frozen items like sausages and processed chicken slices.

Overall, I highly recommend this hotel to everyone.

HemaElangovan87

We stayed here to celebrate my sister’s birthday and had an amazing experience from start to finish.||Check-in was smooth and welcoming, thanks to Umi, who was incredibly humble and friendly. Upon arrival, we were offered refreshing welcome drinks (tasty calamansi juice) and cold towels — a thoughtful touch that’s rare, even among 5-star hotels.||We had requested room decoration a day prior to our arrival, and the housekeeping team delivered it perfectly. We stayed in rooms 2308 and 2309 — both were spacious and clean. The only minor drawback was that the toilet was slightly small.||The infinity pool was lovely, with a beautiful view facing the sea — a perfect place to unwind.||A special shout-out to Mr. Kuzaine and Fatine from the front desk, who surprised my sister and uncle with a birthday cake in the room. Their thoughtful gesture truly made our day!||We also received a call from the front desk informing us about a fire show at 8 PM — available only on Fridays and Saturdays. It was a fantastic performance and a memorable experience.||Breakfast was satisfying with a good variety. While the spread isn’t huge, the quality was impressive. The nasi lemak sambal was delicious (though the rice was slightly overcooked, it wasn’t a big issue). I especially loved the baked pumpkin — something I’ve never seen served in other 5-star hotels. I do hope they consider adding more Indian options in the future. The buffet setup was eye-catching, and all items were clearly labeled.||The hotel also provides a convenient shuttle service every two hours to Jonker Street, Dataran Merdeka, and Taming Sari.||We found a small note on our windscreen when we were heading back , such a thoughtful gesture! The hotel even provides windscreen wipes for guests, which was a pleasant surprise.||Overall, the staff were genuinely friendly and humble, and the service was top-notch. If you’re looking for a relaxing getaway with exceptional hospitality, this is the hotel to be.

L

The service of this hotel is really impeccable! The staff is warm, thoughtful and meticulous, which makes people feel at home. The geographical location, convenient transportation, and all kinds of surrounding attractions and delicious food have added more convenience and fun to my journey. The check-in experience is very good. I will choose this place next time.

Tat S. E.

The Birkin International Hotel stands not merely as a structure, but as a coastal sanctuary where luxury converges with heartfelt human connection. From the moment one steps into its air-conditioned quiet, there is an immediate sense of being sheltered and pampered. The guest rooms are carefully curated havens, offering an enveloping comfort where the cares of the world dissolve into the sight of the azure sea expanse from one's private balcony. Yet, the deepest resonance of the stay lies in the unwavering grace of the staff; their attention is not rote service, but a genuine expression of hospitality that anticipates needs and makes one feel truly cherished. Whether enjoying the vibrant energy of the family facilities or finding tranquility within the spa's quiet embrace, a sojourn at the Birkin International is less a hotel stay and more a memorable chapter in refined living.

utik A.

A Memorable Stay – Perfect from Start to Finish!
From the moment we arrived, our experience at the hotel was truly exceptional. Check-in and check-out were seamless and efficient, setting the tone for a relaxing stay.

We were genuinely surprised and touched by the beautiful anniversary room decoration—it made our celebration extra special. The thoughtful complimentary soft drinks and chocolates were a lovely added touch.

The sea view from our room was absolutely stunning and incredibly peaceful—a perfect place to unwind. The room itself was spotless and well-maintained, showing great attention to cleanliness and detail.

The hotel team was consistently friendly, polite, and helpful throughout our stay. Their warm hospitality made us feel truly welcome.

Breakfast each morning was a delight, with a wide and delicious spread that catered to various tastes.

Highly recommend this hotel for anyone looking for a relaxing getaway with top-notch service and thoughtful touches. We'll definitely be back!

Cruiser39554036284

The feedback below was sent via email on 10 September, but we have not received any response to date. Therefore, we believe that addressing this matter publicly may be more efficient and promote greater transparency.|We recently stayed at this hotel and had a mixed experience. While there were a few highlights, several issues made our stay disappointing—especially for a hotel that offer five-star experience.||1. Fire Show – A Memorable Highlight|The fire show was a true highlight of our stay. We thoroughly enjoyed it and hope it remains a signature attraction of the hotel. It was a wonderful touch that added to our overall experience.||2. Car Park Signage – Poorly Positioned|The car park signage was unclear. Large vehicles often blocked the signs, making it easy to get confused and accidentally walk towards the residential lift instead of the hotel entrance. Better signage or elevated placements would help.||3. Security – A Serious Concern|One of the main reasons we chose this hotel was its advertised as best luxury new 5 star hotel. Unfortunately, we discovered that the elevator card access system was not functioning properly. We were able to access all floors without scanning our room card. This is a significant security lapse and quite alarming for a five-star establishment, where such SOPs (Standard Operating Procedures) are expected to be strictly enforced.||4. Room Cleanliness – Below Standard|The cleanliness of the room was disappointing. Upon entering, we noticed a strong odor—either sweat or harsh chemicals. Furniture surfaces were dusty, and the carpet was particularly dirty. The bedsheets also had an unpleasant smell. Due to a tight schedule, we didn’t request a change, but it was not up to standard.|Additionally, essentials like shower gel were only about 20% full, and there was only one roll of toilet paper provided. These should be checked and refilled before guest check-in.Although we understand that hotel amenities can be replenish upon request, it is still quite inconvenient as we have to call and then wait for them to be delivered.||5. Housekeeping Service – Delayed and Invasive|On 6 September, we requested water via the front desk and waited over 20 minutes, which was frustrating given our tight schedule. I even received a follow-up call about the issue and urged them to deliver the water promptly. We had to leave for a show at 8 PM, and upon returning, we were told the water had been delivered to our room—despite the fact that no one knocked or entered while we were there.|It's concerning that staff may have entered the room without permission, even when the "Do Not Disturb" sign wasn’t displayed. More importantly, we had told the front desk we could carry the water ourselves—clearly indicating we didn’t want to wait or be disturbed. This lack of coordination and disregard for privacy was disappointing.|On 7th September at around 1:50 PM, I placed a bag of trash, including leftover hotel food, outside the room door. However, by 11:00 PM that night—nine hours later—the garbage was still sitting there, completely unattended.|I reported this directly to the front desk that evening night, and even they were surprised. The trash was not a small item—it was a large, noticeable bag. It is hard to believe that housekeeping staff failed to notice it during such a long period, which strongly suggests that no patrol or housekeeping check was done on that floor for at least nine hours.|For a five-star hotel, this lack of basic operational oversight is extremely disappointing and frankly unacceptable. It reflects poorly on the housekeeping department's attentiveness and overall service standards.||6. Front Office – Mixed Interactions|We truly appreciated the special arrangement and warm welcome from the Front Office team during check-in. However, our checkout experience was less pleasant.|We reported an issue with the cotton swabs provided in the room. When opened, they appeared used—the cotton was damaged, and one even broke off inside my husband ear, causing a minor wound and the end i have to use a tool to take it off from the ear. We showed a zoomed-in photo to a young female front office staff and told her to raise incident report regards on this, but her response was dismissive. She simply said, "Oh, I’m sorry. Really sorry about it," and showed no further concern or willingness to escalate the issue. For a safety issue involving hygiene and potential injury, we expected more empathy and professionalism.||7. F&B – Poor Service and Unwelcoming Attitude|We had breakfast on 8 September and were surprised by how poorly managed the experience was. Upon arrival, there was no registration process—the F&B staff simply waved us without any greeting, and we had to find our own seats. We don't even need to inform our room number.|When I asked about vegetarian options, I was told that "everything is already served as you see," and any special requests would be chargeable as the server claimed that chef do not wish to do any customization. I found this unacceptable for a hotel that should cater to dietary preferences. The server then brought the chef out in front of me to explain the situation, which was incredibly awkward and unprofessional as the server to push the responsibility onto the chef and leave the guest to deal directly with the chef. Thankfully, the chef was understanding and kindly prepared something for me. I told him there was no need to apologize, as the issue stemmed from the server’s unprofessional behavior and poor communication.|This not only reflected poor service but also highlighted a lack of teamwork and communication within the F&B department.||Final Thoughts|We chose this hotel because of its five-star rating and reputation, expecting a high level of service, cleanliness, and security. While certain experiences like the fire show and some staff were commendable, too many operational lapses and poor service interactions significantly impacted our stay.|We hope the management seriously considers this feedback and takes the necessary steps to improve staff training, room standards, guest privacy, and the overall service quality.