CARSOME Service Center Ampang - Ampang, Selangor

ZALEEN A.

Leaving a bad review for customer service based on our experience with this carsome.

Appointment date 5 July 2025

Dah buat appointment, datang 5-10 mins before appointment time. Masa nak check in kereta, kata kena tunggu 2 jam atleast utk kereta siap. Okay no problem.

15 mins later ada lady datang kata dia call, kalau datang pukul 4 tak payah nak tunggu, dapat masuk terus. Carsome person suruh tunggu jap, 5 mins later inform lady to wait 1 - 1.5 hrs.

Kenapa yang ada appointment kena tunggu lagi lama, setakat call je boleh dapat masuk terus? Tak fair bagi yg dah set appointment awal2.

I tak salahkan the lady sebab dia dah call and carsome yang bagi janji palsu. Carsome yang tak pandai manage customers.

Lepas tu yang datang for appointment next semua kata kena tunggu 2 jam atleast, dan tak boleh buat extra service sebab banyak lagi kereta tak siap dan disuruh buat another appointment kalau nak buat services yang dia nak tu.

Saya tak tahu sama ada that lady ada appointment atau call dan walk in, whatever it is, kami datang dulu dan kereta dia siap 1.5 jam sebelum kereta kami sebab dia hanya perlu tunggu 1 jam dan siap terus kereta dia.

Tolonglah improve your customer service and management skills.

NAHAR

Penerangan yang jelas dan details.
Ambil masa 4 ke 5 jam untuk major service.
Ruang menunggu selesa.
Mungkin boleh tambah ruang untuk solat untuk kemudahan menunggu jangka panjang. Tq.

liyana B.

Layanan staff dan hasil kerja staff memuaskan. Ada free wifi, 3in1 coffee dan air coway. Yang tak bestnya, need to upgrade customer waiting area. Air conditioner problem, tak sejuk. TV besar alam sekadar display iklan servis pakej yg ditawarkan which is customer dah sedia tahu. Pasang jelah siaran TV ke movie yang real. Tepu sangat menunggu 2jam++.

Alie I.

aircond ada macam takde je

Walil I.

The service centee was fast response with my inquiries. Great experience services plus amazingly clean and its great to know my car condition with their 20 points inspection. They even provided for the body and paint repair. Kudos to the team!!

Suren N.

Outstanding service and professional team! Took my car for a full service and couldn't be happier with the experience. Mr. Haran was very helpful and reliable. Highly recommended to anyone looking for a reliable and trustworthy car care.

EMIR K.

Reservation for Friday, November 22, 2024 at 2pm. Arrived early. Waited a little. They checked my car from 2pm and replaced the problem parts. It took about 1 hour and 30 minutes in total. Clean and well-organized service center. The customer lounge was also comfortable. Friendly service from the staff. They explained in detail what the problem part was and how much I had to pay. I am satisfied.
But it would have been better if they had given me a car in good condition before selling it. It had a problem with the noise when I went to see the car and asked dealer to fix it, but the dealer said they knew about it, but they didn't fix it and sold it to me, and I paid for the repairs. That's why I give it 4 stars.
(I bought this car at the end of September, just two months ago. And I only drove it about 700 kilometers in those two months.)
Terima kasih 🇲🇾🙏❤️

louisa

Close location to my place, came to service my car a few days ago and the staff here were very efficient and helpful with handling my car. Especially Mr.Haran who talked me through the process so I could better understand what was happening. Really appreciate the great work, honesty and efficiency of your staff!