DSOP Office System & Supplies Sdn. Bhd. (George Town) - George Town, Pulau Pinang

Annie T.

Poor Customer Service and Disappointing Experience

I had a terrible experience with DSOP Office System & Supplies. I confirm to purchase an executive chair(no doubt is just 1 chair) and was dealing with a sales representative (I don’t want to mention her name here) beforehand. This is not the 1st time I’m purchasing from her. I told her I will drop by to collect the chair since is only 1. She informed me that their shop closes at 5:30 PM. On the day of my visit, I called her at 5:18 PM to let her know I would arrive in 8 minutes (around 5:26 PM), as Waze predicted. It was raining heavily, and I mentioned I might be a bit delayed due to parking. I already reaching soon.

However, she insisted the shop would close at 5:30 PM sharp and told me to come back the next day. That really disappointed me, and i told her that fine I will not purchase it. I then called their headquarters at 5:20 PM to raise my concerns, but the operator simply told me to call again tomorrow as they were closing soon. I expressed my frustration, and the operator said the person in charge was on medical leave. Despite my insistence to speak to someone else, she abruptly hung up on me.

I tried calling back, but no one answered. This experience showed a lack of professionalism and customer care. A little flexibility and courtesy could have made a huge difference. I’m very disappointed and I will not considering DSOP again.

K C.

A very dishonest business company! I have purchased 2 office chairs from this shop, one of the unit lumbar support broken within 1 week. Indoor sales is very kind help to proceed warranty claim, but keep drag no response on the returning date until complaint get informed my chair was arranging return back(1 month later).
When checking repaired chair lumbar support was good replaced, and highlighted why so dirty on chair base, get replies "dirty during transportation" and clean it immediately.
After home notice this is used unit growing a lot of spider web inside base, wear & tear scratch wheels.
A very great artful deal paid for new chair get a used unit!
For those who receive product better checking on each part & reject if any dissatisfied, very disappointed on this shop!

Gaik L. S.

Bought an office chair from DSOP. Good quality and solid chair. The roller movement is smooth too. Good recommendation from the sales person 👍🏼

ndchan A.

I made a request to move 4 pcs of office partitions n 8 standalone desks with small cabinets from the front room to the back room of my shoplot, abt 80ft length shoplot.
The service manager charged me rm520 for service which i paid with no knowledge how much work n complications to make the move.

The DSOP guys came, in less than 10 mins job done. All they did was dislodge the piece that joined 2 partition wall together. Then carry over to the back room.

No dismantling or assembling, no expertise advice on best set up following new SOP, didn't even place the desk spacing for comfortable seating/working. They left.

Made service compliant that charging rm520 is exorbitant for carrying 4 partition walls, 8 standalone desk but service manager refuse to reduce rates.

Photo of existing set up prior to move. 2 sets of 2 partition adjoining.

Next time wld you want to buy DSOP partition?

Amirul H. A.

previously used to buy office chairs and some furniture from shopee because very cheap, but have to install myself 😅 so this time I try from DSOP and not disappointed. so easy the people come deliver and install and everything ready to use. and office chairs from shopee is cheap but quality really sucks..... after sit for a while the cushion become very thin and flat. although here more expensive but more worth for the comfort

BH O.

Recently bought a number of tableware items from them for home use. Vry competitive pricing and premium build quality. Quick delivery too. If you need office equipment, be it SME, start-up company or household use, look no further. Definitely your No. 1 office furniture brand nationwide!

KY L.

Not as good quality as last time, item bought with high price but low quality. Wheels broke in less than 2 months.

Updated 01Jul2024
After feedback to the email below, the team had come to an agreement to replace the broken roller. Thank you!

JH

Kindly staff and Detailed description