Superwood Industries - Kota Kinabalu, Sabah

ROMINAH A.

caj mahal buat lockset hole..lepas tu pasang lock tebalik.terpaksa panggil tukang lagi betulkan lockset hole..😔

Wilson A.

lokasinya boleh tahan juga cuma shj hanya yg brkeperluan shjla....

Bobby B.

Kilang papan yang bagus

Bang A.

Layanan baik

April R.

I ordered many times with them because the wood quality is good.
But my recent experience wasn’t that great. They didn’t check the detail of my orders before making delivery and ended up giving me the wrong size of my door.

I think this is a glc. It’s quite sad that the services aren’t the best. Please upgrade!

Felicia P.

Where do I even begin?

It took almost 3months to get my order done (14 doors) and it was with a lot of drama. Wrong measurements for almost all the doors (measurements taken by their own employee) and had to be resent back and re-do. One door had to be sent back a number of times until even their delivery driver is familiar with our place. Some of their doorlocks installation is shoddy work, we had our own door installer to re-do their work.

Communication-wise can be a hit and a miss. You have to constantly be the one to ask for updates, if not there's radio silence after taking your deposit. I only dealt with the Sales Rep, and a lot of the times she said will refer to management or QC (depending on what's the issue). Very slow to get any respond or solution, not sure if the management is incompetent or just don't care. Still have one minor issue outstanding, was told she'll get back to me when they have an answer... It has been a month. No reply eventhough have whatsapp for an update. That's fine, I'll just cut my loses and be done with this.

Quality-wise, it's ok-ish. Nothing outstanding, price-wise a bit more expensive than others.

T Z.

Durable , high quality 👍

Mojo W.

Good place to buy wood/ doors or door knobs.. cheap and sometimes got discounts. Also can customized the door you want such as emergency metal door with 'bomba' tag approval application can be done here